How to Extend Your Rental Period

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Extending your car rental period in Rwanda involves several steps to ensure a smooth and hassle-free process. Here’s a detailed guide to help you through it:

1. Review Your Rental Agreement:

- Understand Terms: Carefully read your rental agreement to understand the terms and conditions related to extending the rental period. Pay attention to clauses about extensions, additional charges, and notification requirements.
- Identify Contact Details: Ensure you have the rental company’s contact information, including phone numbers and email addresses.

2. Contact the Rental Company Early:

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- Early Notification: Notify the rental company as early as possible if you know you will need to extend your rental. Early communication increases the chances of availability.
- Preferred Communication Method: Use the preferred method of communication as specified in your rental agreement, whether it’s by phone, email, or an online customer service portal.

3. Provide Necessary Information:

- Reservation Details: Have your reservation number, rental agreement number, and personal identification ready.
- New Return Date: Clearly state the new return date and time you are requesting.

4. Confirm Vehicle Availability:

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- Vehicle Availability: The rental company will check if your current vehicle is available for the extended period. If not, they may offer you a different vehicle.
- Alternative Arrangements: Be prepared for possible relocation, where you may need to return the current vehicle and pick up another one.

5. Understand Additional Costs:

- Daily Rates: Ask about the daily rate for the extended period, as rates might vary from your initial rental period.

- Additional Fees: Inquire about any additional fees, such as service charges, insurance extensions, or late fees.

6. Update Payment Information:

- Payment Method: Ensure your payment method on file is up to date. You might need to provide a new credit card if your current one is near its limit or expiration date.
- Additional Deposit: Be prepared to pay any additional deposit if required by the rental company per agreed.

7. Receive Written Confirmation:

- Confirmation: Request a written confirmation of the extension. This should include the new return date, additional charges, and any other relevant details.
- Updated Agreement: Ensure the rental company updates your rental agreement to reflect the new terms.

8. Maintain Insurance Coverage:

- Rental Company Insurance: Verify that the insurance coverage provided by the rental company remains valid for the extended period.
- Personal Insurance: If you are using personal insurance or a credit card insurance policy, inform your provider about the extension to ensure continued coverage.

9. Return the Vehicle on the New Date:

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- Return Location: Confirm the return location, which is usually the same as the pick-up location unless otherwise arranged.
- Vehicle Condition: Ensure the vehicle is in the same condition as when you picked it up to avoid additional charges. Take note of fuel level, cleanliness, and any pre-existing damage.

Tips for a Smooth Extension Process:

- Plan Ahead: If you anticipate needing the vehicle for a longer period, discuss potential extensions with the rental company at the time of booking.
- Keep Records: Save all communications with the rental company, including emails and receipts, for future reference.
- Be Polite and Professional: Approach the rental company courteously to facilitate a positive and efficient response.

By following these steps, you can efficiently extend your rental period in Rwanda, ensuring a seamless and stress-free experience.

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